TERMS AND CONDITIONS FOR RUBBL
Effective date: May 25th 2025
1. Introduction
Welcome to RUBBL Technologies Pty Ltd (“RUBBL”, “we”, “our”, or “us”). We operate a digital platform designed to simplify access to rubbish and junk removal services by connecting customers with independent third-party service providers. This platform is accessible via www.rubbl.com.au and other affiliated sites (collectively, the “Platform”).
These Terms and Conditions (“Terms”) form a binding legal agreement between RUBBL and any individual or entity (“you” or “User”) who accesses or uses the Platform. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Platform or engage any service through it.
We may amend these Terms from time to time. The most recent version will be posted on our website with the effective date. Continued use of the Platform after changes become effective constitutes your acceptance of the revised Terms.
2. Company Status and Legal Structure
RUBBL Technologies Pty Ltd is an Australian proprietary limited company (ABN 14674042981), headquartered in New South Wales. We operate exclusively within Australia and are not licensed, regulated, or structured as a waste collection business under any federal or state waste management framework.
RUBBL is fundamentally a technology, marketing, and communications platform that facilitates the booking and coordination of rubbish-related services. While some services booked through the Platform may be fulfilled by individuals employed by RUBBL, these instances are exceptions and do not alter our primary function as a broker.
By agreeing to these Terms, you acknowledge and accept RUBBL’s platform-first, brokerage-based model.
3. Nature of the Services
RUBBL provides booking, scheduling, and payment facilitation services for rubbish and junk removal tasks. The actual removal services are provided by independent contractors or subcontracted service providers (“Third-Party Providers”), who are not employees or agents of RUBBL unless explicitly stated otherwise.
RUBBL:
RUBBL does not warrant or imply that it acts as a principal waste carrier, nor does it hold any governmental waste transport licenses. We operate as a marketplace intermediary and are not a party to the service contract between the User and the Third-Party Provider.
Subject to your compliance with these Terms, RUBBL grants you a limited, non-transferable, non-exclusive, revocable license to access and use the Platform for personal or internal business purposes in connection with requesting and managing services.
You may not reproduce, redistribute, sell, create derivative works from, decompile, reverse engineer, or disassemble any part of the Platform unless permitted by law. All rights not expressly granted to you are reserved by RUBBL.
4. Hybrid Model Disclaimer
You acknowledge and agree that while RUBBL is primarily a marketplace platform facilitating connections between users and Third-Party Providers, we reserve the right to deploy RUBBL-employed personnel to complete a service when it is efficient or necessary to do so.
This does not imply that RUBBL is a waste collection service, nor does it alter our core business model. Such deployments are limited and do not reflect a change in our regulatory classification. This clause is essential to distinguish RUBBL from businesses subject to enhanced waste-handling regulatory and workers compensation obligations under Australian law.
You accept that the entity performing the service—whether an independent provider or, on occasion, a RUBBL employee—is solely responsible for the work performed.
5. User Eligibility
To use the Platform or place a booking, you must:
By accessing or using the Platform, you represent and warrant that you meet these eligibility requirements. RUBBL reserves the right to refuse, suspend, or terminate access to any user that breaches these Terms or provides misleading information.
6. Definitions
For the purpose of these Terms:
7. User Acknowledgments
By engaging with RUBBL’s Platform, you expressly acknowledge and agree that:
8. Booking Process
Users may book services through the RUBBL Platform using one of the following methods:
Online bookings are priced using a guaranteed, fixed-rate calculator that generates an upfront quote based on the selected items or estimated rubbish volume. You are responsible for accurately listing or estimating your job scope. Any variance on the day of service — such as additional items, greater-than-estimated volume, or site access issues — may result in additional charges, which will be communicated to you before proceeding.
Submission of a booking constitutes an offer to purchase services under these Terms. RUBBL reserves the right to accept or reject any booking for any reason, including geographical limitations, availability, or potential breaches of our Terms.
9. Service Areas and Availability
RUBBL operates solely within Australia and only services defined metropolitan and regional zones as indicated on the Platform or as confirmed at time of booking. Not all postcodes or suburbs are eligible for service, and availability may vary based on staffing, provider location, or logistical feasibility.
We reserve the right to:
You are responsible for confirming your eligibility based on service area coverage before placing an order.
10. Service Windows
Services are offered in designated time windows for operational efficiency. Users may choose from the following:
RUBBL and its Third-Party Providers make all reasonable efforts to complete the Job within the selected time frame. However, unforeseen delays (e.g., traffic, weather, earlier job complications) may impact punctuality. Time windows are estimates only and not binding. No compensation or discount is offered solely due to delayed arrival, provided the Job is completed on the same day.
11. Payments and Pre-Authorisation
Payment methods vary depending on the booking channel:
Online Bookings
Phone Bookings
After Completion
By submitting a booking, you authorise RUBBL or its payment processor to place the pre-authorisation and complete the final charge using your payment details.
12. Pricing, Surcharges, and Adjustments
All prices on the Platform are displayed in Australian dollars (AUD) and exclusive of GST unless otherwise stated.
RUBBL operates on a guaranteed fixed price model, which applies when the job scope matches the description at booking. Additional fees may apply if:
Surcharge Items Include (but are not limited to):
All additional charges will be communicated and must be approved before proceeding.
13. Cancellations
You may cancel your booking at any time prior to the commencement of the Job without incurring any cancellation fee.
To cancel, contact RUBBL via:
There is no penalty or charge for cancellations, regardless of the notice period. We ask that Users notify us as early as possible to minimise disruption to provider schedules. Cancellations after a provider has arrived onsite will result in a minimum call-out fee, at RUBBL’s discretion.
14. Rescheduling
Rescheduling may be requested up to and including the day of the scheduled Job. There are no rescheduling fees, provided the request is made via:
Your rescheduling request will be subject to availability, and we will confirm the earliest alternate window. Repeated reschedules or late requests may delay your booking but will not incur any administrative penalty.
15. Refusal of Service
RUBBL and its Third-Party Providers reserve the right to refuse, cancel, or suspend a Job at any time if, in their sole discretion, any of the following conditions exist:
In such cases, the service may be declined onsite, and RUBBL shall not be held liable for any resulting loss or inconvenience. Where feasible, an alternative arrangement may be offered at RUBBL’s discretion.
16. Disposal Policy
RUBBL prioritises responsible and ethical disposal practices. We direct Third-Party Providers to:
RUBBL does not guarantee that any item will be reused or recycled, as this depends on condition, facility acceptance, and local regulations. Users should not assume environmental outcomes unless explicitly confirmed in writing.
You acknowledge and accept that ultimate disposal methods may vary and may be influenced by provider discretion, regulatory rules, and logistics.
17. Prohibited Items
The following materials are strictly prohibited from being included in any Booking:
If a User includes any of the above without disclosure, the Job may be cancelled without refund, and RUBBL may impose a penalty or additional fee for site remediation. Responsibility for any legal breach remains solely with the User.
Accessibility and Disassembly Requirements
You represent that all items booked for removal are reasonably accessible and can be safely disassembled and removed without risk to structural property or personal safety.
If, upon arrival, the provider determines that access is blocked, unsafe, or significantly more complex than described, they may:
18. Third-Party Provider Obligations
All Third-Party Providers engaged via the Platform operate as independent contractors, not employees or agents of RUBBL, except in specifically disclosed and rare cases involving RUBBL-employed personnel.
Third-Party Providers are contractually required to:
RUBBL does not control or supervise how independent providers carry out their tasks. Liability for service outcomes rests with the party executing the Job, subject to applicable consumer protection laws.
19. RUBBL Personnel (Hybrid Model)
From time to time, RUBBL may directly assign its employees to complete a Job — typically for reasons of efficiency, scheduling gaps, or quality control.
This operational flexibility does not change the primary identity of RUBBL as a platform, nor does it convert RUBBL into a waste collection business or create an employment relationship with Users. The same service standards and disclaimers apply regardless of whether the Job is fulfilled by a third-party provider or a RUBBL-employed crew.
You expressly agree that such assignments do not imply a waiver of any limitations or indemnities under these Terms.
20. User Responsibilities
As a condition of using the Platform and placing a Booking, you agree to:
Failure to comply may result in cancellation, refusal of service, or imposition of additional charges. You are responsible for any breach of law or contractual obligations arising from false or incomplete disclosures.
21. User Conduct and Platform Use
Users may not use the Platform to:
RUBBL may suspend or permanently restrict your access to the Platform if you breach these conditions or violate any applicable law in connection with your use.
22. Service Performance and Timing
RUBBL and its Third-Party Providers aim to deliver services in a professional and timely manner, consistent with the time window selected during booking. However, due to the nature of field-based logistics and varying job complexities, we do not guarantee exact arrival or completion times.
Service performance is contingent upon:
Delays do not entitle Users to automatic refunds or compensation unless required by Australian Consumer Law. RUBBL makes commercially reasonable efforts to communicate promptly about any significant delays or rescheduling needs.
23. Claims, Damage, and Complaints
If you believe a Third-Party Provider or RUBBL Personnel has caused damage to property or failed to complete a Job as agreed, you must notify RUBBL in writing within 48 hours of the Job’s completion. Include:
Send claims to: info@rubbl.com.au
Claims submitted outside the 48-hour window may be rejected, except where the issue could not reasonably have been discovered earlier. RUBBL will assess the matter and may facilitate communication between you and the provider. However, RUBBL is not liable for service performance by third-party contractors beyond statutory obligations.
24. Limitations of Liability
To the maximum extent permitted by law:
This limitation applies regardless of whether the claim is based on contract, tort (including negligence), statute, equity, or otherwise.
Nothing in these Terms excludes, restricts, or modifies any condition, warranty, or guarantee that is implied by Australian Consumer Law and which cannot be excluded.
General Release of Claims
To the extent permitted under Australian law, you release RUBBL, its employees, directors, and contractors from all claims, actions, or liabilities arising from your use of the Platform or services performed by a Third-Party Provider. This includes, without limitation, claims of property damage, service delays, or dissatisfaction, except where Australian Consumer Law provides otherwise.
25. Indemnity
You agree to indemnify and hold harmless RUBBL, its officers, directors, employees, contractors, agents, affiliates, and licensors from and against any and all claims, liabilities, losses, expenses, damages, or legal fees (including reasonable solicitor’s fees) arising from:
This indemnity continues to apply after the termination or expiry of your relationship with RUBBL.
26. Intellectual Property
All content, software, branding, user interfaces, text, images, logos, and data available on the RUBBL Platform are either owned by or licensed to RUBBL Technologies Pty Ltd. This includes proprietary scripts, service logic, design elements, and any derivative works.
You may not:
All rights not expressly granted are reserved.
27. User Content and Reviews
Where permitted, Users may submit content to the Platform, such as reviews, testimonials, or photos (“User Content”). By submitting such content, you:
RUBBL may remove or moderate content that is misleading, abusive, defamatory, or otherwise in breach of law or these Terms.
Reporting Infringement
If you believe that content or material on the RUBBL Platform infringes your copyright or intellectual property rights, please notify us at info@rubbl.com.au with the following:
28. Privacy and Data Handling
RUBBL collects, stores, and processes personal data in accordance with our Privacy Policy. By using the Platform, you consent to this data handling, which includes:
We take commercially reasonable steps to protect your data, but we do not guarantee absolute security. For more detail on cookies, analytics, or how your information may be used, please consult our full Privacy Policy.
29. Data Security
RUBBL employs appropriate technical and organisational measures to safeguard personal information against accidental or unlawful loss, alteration, unauthorised access, or disclosure. While we strive to protect your data, no system is immune to breach, and we disclaim liability for any unauthorised access or loss outside our reasonable control.
Users are responsible for securing their own devices and ensuring that their credentials are not shared or exposed. You agree to notify RUBBL immediately if you suspect any breach of security associated with your account or data.
30. Electronic Communications and Consent
By using the Platform, you consent to receive communications from RUBBL and its providers in electronic form — including via SMS, email, or app notification — in connection with your bookings, confirmations, reminders, feedback requests, or marketing messages.
You may opt out of marketing emails at any time using the unsubscribe link. However, transactional communications related to active bookings or invoices are essential and may not be opted out of unless you cease using the service.
RUBBL may record calls or messages for quality assurance and training purposes.
31. Termination and Suspension
RUBBL may suspend or permanently terminate your access to the Platform at any time and without notice if:
Upon termination, any pending bookings will be cancelled at our discretion, and you may forfeit any unused promotional or account credits. Sections of these Terms that are intended to survive termination — including disclaimers, indemnities, and liability limitations — shall remain in effect.
32. Dispute Resolution
We aim to resolve all concerns quickly and constructively. Before initiating formal proceedings, you agree to contact RUBBL in writing with any dispute so we can attempt to resolve it through good-faith negotiation.
If a dispute cannot be resolved informally, you agree to submit to binding arbitration administered under Australian arbitration rules, unless another forum is mandated by law. Arbitration shall take place in your state of residence, unless otherwise agreed.
Nothing in this clause limits your right to make a complaint to a consumer authority or small claims tribunal, where applicable.
33. Class Action Waiver
To the fullest extent permitted by law, you and RUBBL agree that:
This clause applies to arbitration, court proceedings, and any forum unless prohibited by statute.
34. Governing Law and Jurisdiction
These Terms are governed by the laws of New South Wales, Australia, without regard to its conflict of laws rules. Any proceedings not subject to arbitration must be brought in the courts of competent jurisdiction located in New South Wales.
If any provision of these Terms is deemed unlawful or unenforceable, it will be severed to the extent necessary, and the remainder will remain in full force and effect.
35. Entire Agreement and Contact
These Terms, along with any documents referenced herein (such as our Privacy Policy), constitute the entire agreement between you and RUBBL in relation to your use of the Platform and supersede any prior representations or understandings.
For questions, feedback, or to exercise any rights under these Terms, please contact us:
RUBBL Technologies Pty Ltd
ABN: 14674042981
Website: www.rubbl.com.au
Email: info@rubbl.com.au
Phone: 0439 30 30 30
By using our services, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions.
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